This e-learning module uses Articulate360 Rise and focuses on effective communication with customer complaints, team member tension, and other highly conflictual individuals. Every organization has miscommunications and complaints- the reaction you have is a decision that you sometimes can’t control. Learning to communicate Briefly, Informatively, Friendly, Firmly can mitigate lost time and prevent risk. The BIFF Method was created by Bill Eddy, and you can learn more here: https://www.highconflictinstitute.com/